Returns & Exchanges

At Issy Cosmetics, we want you to love your glow. If you are not completely satisfied with your purchase, you may return or exchange unopened products within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unused, in their original packaging with safety seals intact, and were purchased directly from our official online store.

• 2.
  Initiate Request

  Contact our support team with your order number and photos of the product to receive a Return Authorization and a prepaid shipping label.

• 3.
  Pack and Ship

  Securely pack the items in their original box and attach the provided shipping label before dropping the package off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects your return, your refund will be processed back to your original payment method within 5 to 7 business days.